Question 1

About Us

Accepted Answer

Kick Avenue is Indonesia's leading online marketplace for authentic sneakers, streetwear and luxury goods. Our mission is to provide a trusted platform for fans and collectors to buy and sell their favorite products.

Whether you're a seasoned collector or just starting out, Kick Avenue is the perfect place to find and buy the sneakers, streetwear and luxury goods you love. We make sure the platform is user-friendly and makes it easy for you to find what you're looking for, and the payment metho

Question 2

How does Kick Avenue work?

Accepted Answer

Kick Avenue which is a marketplace will ensure satisfaction for buyers and sellers. Kick Avenue provides a place for buyers and sellers to transact safely and comfortably.

If both parties have reached an agreement, Kick Avenue as a marketplace will continue the transaction for both parties, starting from the authentication process, payment to delivery.

The procedure that will apply is like this:

Buyers can buy through the Kick Avenue website / application and proceed with payment according

Question 3

How is the authentication process at Kick Avenue?

Accepted Answer

Kick Avenue has a team of experts who specialize in identifying replicas/counterfeits. We use many data points/reference points (obtained from countless replicas around the world) to find irregularities in a product. We will analyze EVERY product sent to our warehouse without exception to guarantee its authenticity. We only ship your product once it has passed our strict inspection and has passed our standards, complete with certification from Kick Avenue.

Question 4

What is the pricing method at Kick Avenue?

Accepted Answer

Kick Avenue NEVER sets a price for any product. The prices listed on the Website and App are based on the lowest price listed for that product based on a data set of active sellers. In other words, all sellers are expected to have competitive prices in order for their products to be displayed first on the list.

Question 5

How to register in Kick Avenue?

Accepted Answer

Kick Avenue recommends that you register via email or with your social media. This enables our social sharing features where you can transact on our platform or even to help promote Kick Avenue for a more active buying and selling community. Don't forget to check your email inbox or OTP your phone number to verify your account.

Question 6

How do I contact Kick Avenue?

Accepted Answer

You can contact us at 10.00 - 21.00 for Weekdays and 10.00 - 17.00 for Weekend (we do not serve on national holidays / red dates) via our Official Customer Service WhatsApp at 0812-1000-5425 (no call) or email at info@kickavenue.com.

Question 7

Kick Point

Accepted Answer

Kick Points are loyalty rewards intended for Kick Avenue users. The face value of 1 Kick Point is equal to 1 IDR. Kick Points can be redeemed for payment transactions on kickavenue.com or to specific products according to the collection that we have determined. Delivery of goods for products redeemed using Kick Point will be sent within 3-15 working days to consumers. KickPoints will expire at the end of the following year (KickPoints issued in 2023 will expire on December 31, 2023). P

Question 8

Referral Code

Accepted Answer

General Guidelines

User who shares the code is called "Referrer", User who uses the code is called "Referred Friend".
	Referrer must have a verified account on Kick Avenue to get a "Referral Code" that can be shared.
	Referral Code can be seen in "My Profile" → Invite a Friend.
	Users cannot use their own referral code.
	Users cannot use the same referral code more than once.
	User can use referral code from different people.

Referrer Benefit

Referrer will get a 20% discount (maximum IDR